Oculus Rift Delivery Issues are being caused by a shortage of components and the company is being forced to offer refunds and waiving shipping costs in the US. This is the first release of the product which was promised earlier this year and is now further delayed.
Oculus Rift delivery chaos after ‘component shortage’ causes delays
The Oculus was officially released on 28 March, but many people who pre-ordered the device are still in the dark over when they’ll get it.
To make up for the delays, Oculus said it will be covering shipping costs for all customers, a big sum for those outside the US.
However, writing on Twitter, Oculus CEO Brendan Iribe said the shipping costs would be refunded to everyone who pre-ordered, regardless of whether they were affected or not.
Writing in the email, Oculus said: “We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated by Tuesday, April 12.”
After the chaos and confusion of the shipping situation in the last week, VR fans will be relieved to finally be getting some information.
The refund has restored some goodwill in the community, but the extra 10 days some people will have to wait will be agonising.
However, customers have already waited four years for the Oculus to get to this point since its Kickstarter campaign, so another few days shouldn’t make too much difference.